WordFrame Frequently Asked Questions for Administrators and Community Managers
From WordFrameWiki
WordFrame platform setup and initial usage
How can I get a Trial account with WordFrame so I can test the System?
(answer): You can test WordFrame Community Platform for free for 30 days. Each company, organization, community or individual will be given a group in the WordFrame trial environment at : http://trial.wordframe.net . The trial environment will have full functionality in ....
How do I know whether I have Administrator's account or I am just a Regular user?
(answer): Once your trial account is active and you have registered with WordFrame at http://trial.wordframe.net you have to login to your group. The groups name and URL will be sent back to you by the WordFrame Sales team. Once you have the proper URL of your trial group you have to login ...
How do I enter the WordFrame Administration Module?
(answer): You have to make sure that you are registered user of WordFrame Community Platform. You have to have your trial account open and your trial environment active. Once you know the URL of your trial group and you have successfully logged in at least once, giving the ...
Where do I find the things and the administrative features I am looking for?
(answer): You can always consult our online help system at http://help.wordframe.net . You can use the search function on the WordFrame Public portal to find the needed information in the data and the materials published on the system by its users too.
You can enter the Administration area and search for the needed functionality available in the 8 tabs which...
Can I change the server Time Zone so it matches the time zone of my company and our primary users?
(answer): Yes, the server time zone is easily managed by the WordFrame Administration. The time setting is located under the System Tab, System Settings section. Scroll down to the middle of the page and find the field with a label:
Time offset from the web server system time
The Server system ...
Can I control the validity periods of the Social Networking Side Modules? Most discussed, most active, highest rated ...?
(answer):Yes, you can. This is an important setting for all the social networking features available in WordFrame Community Platform.
You can manage the Social Networking Modules validity periods by entering the WordFrame administration are, selecting the Content tab and then clicking on the Modules Periods section. At the moment you have the following modules validity periods that you can choose ...
Can I change the look and feel of the system, colors, typeface and font size?
(answer): Yes, WordFrame Community Platform has about 50 preset themes that will change the total appearance of the system. You can choose from any of those and you need only one click to activate the theme for the entire system.
It is also possible that none of the existing themes fits your company color scheme and you need something else. WordFrame design team will match your needs completely for a small fee …
Can I restrict the upload of specific file types and formats in the Document Management System or in the posts?
(answer): Yes, you can. WordFrame administration area gives full control over what types of files are uploaded into the system. You can find the section that manages this easily. Go to the Admin area, click on the System tab, then System settings section. Once the system Settings section opens, please scroll towards the middle of the screen and find the fields which labels say ...
Can I restrict the file size of the files to be uploaded in the Document Management System or in the posts?
(answer): Yes, you can. WordFrame administration area gives full control over the size of files that are uploaded into the system. You can find the section that manages this easily. Go to the Admin area, click on the System tab, then System settings section. Once the system Settings section opens, please scroll towards the bottom of the screen and find the fields which labels say ...
WordFrame User management
How do I block a User?
(answer) : You can easily block a user from the WordFrame Administration menu. Go to the Users Tab and click on the Users Section. Look at the screen carefully, there is a search function, find the user you would like to block and click on the Update link located to the right of the User’s name.
An update screen opens allowing ...
How do I block a Visitor that is not a WordFrame Registered User?
(answer) : WordFrame Platform does not offer a tool for blocking of non-registered users. Your hosting provider however or the WordFrame hosting service can block an IP address or IP cluster of addresses. Please note that WordFrame Community Platform also has the tools for restricting the usage of specific words or phrases...
How do I register a new user in WordFrame?
(answer): You as an administrator in WordFrame Community Platform cannot directly do that. You can import users, you can invite users. You can do both those things bulk, having prepared CSV files with the data built in certain format, but you cannot register and activate an user for him/her! The user has to register him/herself following the easy WordFrame registration ...
Does WordFrame allow me to set different roles and functions to different users in the system?
(answer): Absolutely! WordFrame Community Platform has an extensive user rights management section. Any possible functionality and feature in the system is governed and tied up to an administrative rule. Each of those specific rules can be assigned to the 5 user access levels or 5 user roles segregations in WordFrame. You can have unlimited ....
How many user levels or access roles can I set in WordFrame?
(answer): WordFrame Community Platform has 5 user group access levels of 5 user roles. By default they are called in the following way:
- Guest – Non registered WordFrame users
- Regular – Registered WordFrame users
- Member
- Moderator
- Administrator
The system however allows ....
Can I be flexible with the functionality I assign to different user access levels or groups
(answer): Yes, you as an administrator have full control over how the system functionalities and the rights to manage them are assigned. Any of the rights can be assigned to the 4 levels of registered users in the system. The user rights settings options are almost unlimited. You can view how the user rights in your WordFrame installation are set by ...
Can I change the password of a WordFrame Registered user?
(answer): No. You as WordFrame Community Administrator you cannot change the password for any user in the system. Only the User him/herself can change the password or request the password to be automatically changed or retrieved. WordFrame has easy and quick Lost or Forgotten Password retrieval process that allows the user to get their password safely in their mailboxes. Please remember, NO WordFrame Support Team member ...
Can I monitor the users' activities and page visits?
(answer): Yes, you can. The WordFrame Community Administrators have the capability to monitor the activities performed by each user. The system keeps detailed logs for all the actions and edit executed in the system plus the extensive reporting system can show you reports like:
- User Login History
- User Contribution History
- User Text Creation History
- User Browse His....
Can I monitor the Users' signups in my system?
(answer): Yes, you can. WordFrame Community has several methods to control and monitor the signup process. Using the administrative tools you can set the system to store and put on hold all registrations and only administrator’s approval would activate them. You can also set specific registration policy allowing or restricting users with e-mail addresses from specific domain names to ....
What is an Active User?
(answer): An Active User in WordFrame Community Platform is any registered user that have logged to the system at least once for the duration of the current calendar month.
Can I change the type of the information that is gathered into the Users' profiles? Change "Industry" to "Activities", for example.
(answer): Yes, you can change portions of the information in the profiles in regards to type and interests area. At the moment, the only information that you can change is the Industry section in the Users’ Profiles. The area can be managed by the System Tab, Industry Management ...
Can I invite people to Join WordFrame if I have their e-mail addresses?
(answer): Yes, you can invite people to join WordFrame Community Platform if you have their names and e-mail addresses. You can invite people one by one or you can invite a small number of visitors manually by using the Invite Link on the main Menu. After clicking on the Invite lick you can enter up to three names and e-mail addresses for simultaneous invitation but you can also add additional lines to enter more people if you need to....
Can I import users from previously built lists?
(answer): Yes, you can. You have to make sure you know and have a couple of things beforehand though. You have to have the Users names and e-mail addresses, you have to be able to build a CSV file with those users in it and you have to know what type of users you want to make them ( what user access level or role to assign to those users) while you are importing them. The user bulk import is done from the Users tab in the Administration area, Import Users ....
WordFrame Platform Content Management
How do I hide a post but not delete it?
(answer): Very easily! When you are reading a post or you are looking at any of the Posts/Article lists available in the WordFrame Community you can easily take it off that list and have it displayed only at its Author’s Blog. This is achieved by deselecting the Approved checkmark under the post’s text. You can easily locate the Approved Checkmark – it is available under each ....
How do I delete a post?
(answer): You can delete a post or an article very easy. Once you locate the post that you want to delete, you have to open it and scroll down to the end of the actual post text. Please look at the icons that are in the bottom right hand side corner of the post – there are 5 icons. Look at the last icon on the right side – it is red and once you click it the post that you are viewing at this moment will be deleted. The system ...
How do I edit a post?
(answer): You can edit a post or an article by opening it and then locating the edit button. You can find the edit button bellow the post body / article text. The button is in the form of a small pencil. Once you click the button the post will go into its Edit mode allowing you to change its entire content, attributes and appearance. Make sure to save the edits you make to a post or click the cancel ....
How do I delete a comment?
(answer): You can delete a comment by selecting the comment you would like to delete and then locating the delete button under this specific comment. You can find the delete button bellow the comment text. The button is red and round and has a white dash in the middle. Once you click the button the comment will be deleted. The system will ask you to confirm ...
How do I edit a comment?
(answer): You can edit a comment by selecting the comment you would like to edit and then locating the edit button. You can find the edit button bellow the comment text. The button is in the form of a small pencil. Once you click the button the comment will go into its Edit mode allowing you to change its entire content. Make sure you save the edits you make to the comment or click the ...
How do I hide a Comment but not delete it?
(answer): You can hide a comment without deleting it when you disapprove it. Each Comment has a small checkbox under its main text content. The Approve / Disapprove checkbox is in one line with the Edit and Delete buttons for this specific comment. If the Checkbox is marked (there is a small checkmark in the square) the comment is approved and it is clearly visible in the comments list under the post. If the checkmark ...
How do I know what is the time posted on the users' articles, comments and the news available in the system?
(answer): The time posted on all the posts, comments, wiki documents and files in WordFrame Community Platform is the server time set for the system. The time setting for the system is managed in the System Settings Section under the System tab in the Administration area. To change the server settings, just go to the System settings ....
Can I edit the personal profile of a WordFrame user?
(answer): No, you can not edit the personal profile of the users. Only the user him/herself can edit her/his profile. This is a security issue and the administrators can not edit the Users profiles. You can ask the user to edit it properly himself though ...
Can I hide the personal photos from the articles and comments?
(answer): Yes, you can. The avatars in all the users of a WordFrame community can be hidden. The Avatar appearance for the users in the system is managed in the System Settings Section under the System tab in the Administration area. To change the avatar appearance settings, just go to the System settings Section, Scroll down to the middle...
How do I enter News in the News section?
(answer): Entering news in WordFrame Community Platform is easy and quick. The news entries are managed by the News Section available in the Content Tab of the WordFrame Administration Area. You can enter unlimited number of news per community or group. The news will be ordered chronologically with the latest date staying on top. The news will be displayed in two modules ...
How do I enter a new Poll into the system?
(answer): Entering Opinion Polls in WordFrame Community Platform is easy and quick. The Opinion Polls or just “ Polls” entries are managed by the Poll Questions Section available in the Content Tab of the WordFrame Administration Area. You can enter unlimited number of Polls per community or group. Only the active Poll ....
Can I see a list of the Polls that were active in the system before the current one?
(answer): Yes, you can. The Poll Questions Section, Content Tab in the Administration manages this. You can see all the polls that have been entered into the system. You can see which one is the active Poll for the system at the moment and you can also see what the results for all the posts that were ever taken are.
Can I reactivate one of the previous Polls and make it the Current Active Poll?
(answer): Yes, you can. You can deactivate the current active poll and activate any Poll of your choice from the list of all Polls that are available in the Poll Questions Section. The Poll you activate will replace the current active Poll in the system. Please note that the Polls are ...
How can I enter a new Event in the Event list/schedule?
(answer): Entering Events in WordFrame Community Platform is easy and quick. The Events entries are managed by the Events Section available in the Content Tab of the WordFrame Administration Area. You can enter unlimited number of Events per community or group. The Events will be ordered chronologically with the latest date staying on top. The Events will be displayed in two ...
When I write a post the categories selection list is empty! How can I enter a new category?
(answer): Entering new categories in WordFrame is easy and the administrators can do it at any time they see fit to enter a new category or to edit/update an existing one. The Categories Section and the Category Types Section manage the issue. Those two sections are available under the Content tab in the Administration area. You can enter a category ...
Can I update a category that already has posts/articles in it?
(answer): Yes, you can. The WordFrame Admins can change the name of a category that has articles / posts in it. The change will not affect the articles that are associated with this category. The category name will change immediately in all the articles that are assigned to this category. The change will be visible immediately. The category edits and updates are done in the ...
Can I delete a category that already has posts/articles in it?
(answer): Yes, you can. The WordFrame Admins can delete a category that has articles / posts in it. The change will not affect the articles that are associated with this category. The category name will be immediately removed from all the articles that are assigned to this category. The change will be visible immediately. If a post / article has been associate with only one category ...
Can I add an additional categorization level in the category management?
(answer): Yes, you can. This additional categorization level is called Category Type in WordFrame Community Platform. This feature can be simply described as categorization of the categories. You can enter unlimited number of category types and when you are entering a category you can assign it to one or another category type – thus presenting additional description and....
The Tags side module displays too few / too many words in it. Can I manage the number of the displayed Tags in the side module?
(answer): Yes, you can. The Tags side module keyword display number is managed by the System Settings Section under the System Tab in the WordFrame Community Platform Administration area. There are two important settings that you as an administrator have to make – the number of the keywords to be displayed in the side module the minimum and maximum font size of the keywords to be displayed in the ...
How do I change the main header of the system?
(answer): Changing the WordFrame Community Platform Main Header in a specific Group or Installation is easy. You must know and have a couple of things ready before doing it though. You have to know that the header width is exactly 1000 pixels and that the height of the header is usually between 100 and 300 pixels ( the more tall you make it the more space you will lose from the home page)....
Can I remove the upper top Navigation bar?
(answer): No, you cannot. The Upper Navigation bar contains important administrative information and navigation elements. The data available in the top navigation bar is extremely important for both the User navigation and the WordFrame Community platform navigation. The top Navigation bar contains the following ...
The Main Menu in WordFrame is in the Left hand side column. Can I move it to the right one?
(answer): Yes, you can. WordFrame has a complete module management and the Main Menu is one of the main modules. The Menu position management and general module positioning are available in the Administration Area, Look and Feel Tab, Personalization Section. Once you open the WordFrame ...
Can I position the Main Menu horizontally?
(answer): Yes, you can. The Main menu can be positioned horizontally above the three data displaying columns or vertically in any of the two side columns available in the WordFrame Community Platform. The Main Menu can also be hidden from the system interface. The Menu position and general module positioning are available in the Administration Area, Look and Feel Tab, Personalization Section...
Can I remove, reposition and/or add items to the Main Menu?
(answer): Yes, you can. WordFrame Community platform has a separate section in the administration are dealing with the Main community menu only. The Group Navigation Section in the Content Tab allows the administrators to add, remove or edit the Main Group Navigation. You can hide and add buttons as well as you can attach internal or external links to ...
Can I reposition the modules in the left and right side columns?
(answer): Yes, you can. WordFrame Community Platform has an easy to use Modules management section called Personalization. It is available in the Look and Feel tab in the Administration area. The Admins in WordFrame can easily change the positions of the side modules moving them from the left to the right side columns and vice versa. Use the Update button located to the right of ...
Can I move a module from the center data column to the side columns?
(answer): No, you cannot. The center column modules in WordFrame are designed and developed to reside in the center column, their data and content cannot be moved to the side columns. WordFrame Community Platform version 1.0 does not allow that but we are considering to have this feature in the next version we are planning to release by the end of ...
Can I move a module from the side columns to the center column in WordFrame?
(answer): No, you cannot. The Side column modules cannot be moved to the center column. The side column modules are designed and developed to reside in the side columns, their data and content cannot be moved to the center column. WordFrame Community Platform version 1.0 does not allow that but we are considering to have this feature...
Where can I add links to the site that will be visible to all visitors?
(answer): WordFrame Community Platform has a side module called Favorite Links, or Links. The Default setup allows only to administrator to add additional links to that module. The Favorite Links Module is in one of the side columns, usually the left side column of the site. The Links module is managed by the Group Bookmarks section available in the Content tab ...
Can I change the labels for some of the side and center modules in WordFrame?
(answer): Yes, you can. WordFrame Community Platform has an extensive module managing all the field labels and text resources in the entire system. This is maintained by the Language Files Section available in the Look and Feel Tab in the Administration area. The title of any possible label, command, text field label or caption is managed from this module...
Can I create a Community that is not visible by the general public?
(answer): Yes, you can. WordFrame Community Platform allows you to create groups or sub-communities in a couple of different ways at the moment. You can create a group visible by the entire community. You can create a Private group which will be visible only by the users that are specifically invited to this group. You can create group which is visible in the ....
WordFrame security settings and topics
How do I restrict the usage of the site for non-registered users?
(answer): WordFrame Community Platform allows to easily manage the usage of the system by non registered users when this is needed. There are a couple of things that you can do. You can restrict the entire system and make it available for registered users only. This is done by the System Settings Section in the System tab. There is a special checkmark in that section restricting the usage of the system for non-registered ....
Can I have portions of the site visible only to registered users?
(answer): You can set the user rights and permissions for the modules and sections of the site in such a way that they are visible only to the registered users – in this case - Regular access level user group or role. WordFrame allows you to do that easily from the Rights and Permissions Section in the Users Tab. Please follow the instructions for ....
Can I control the registration procedure and allow only certain visitors to become Registered Users?
(answer): Yes, you can. WordFrame Community Platform has a comprehensive registration policy control mechanism allowing you to restrict or allow the e-mail addresses from certain domains. You can set the system and black list a number of domain names while allowing normal registration procedure from others. The functionality is available in ....
Can I restrict the access and the functionality of a Private Community depending on its goals and users?
(answer): Yes, you can. Everything in the private community will be specific for this community and only the users that are specifically invited and approved will have access to this place. The private communities can have different interface and functionality, user base and most importantly different user rights set and approval ....
WordFrame Community marketing and advertizing topics
Can I have an advertising banner in the header?
(answer): Yes, you can. WordFrame Community Platform allows the Admins to manage the banner ads in both the Header and the Footer. The footer even allows for smaller size banners to be added. The banners are managed by the Banners section in the Marketing Tab available in the WordFrame Administration Area...
Can I have Google AdWords advertising modules on my WordFrame site?
(answer): Yes, you can. Google AdWords banner ads have a couple of sizes and WordFrame Community platform can accommodate most of those banners – Both Vertically or Horizontally positioned. To insert a Google AdWords banner you have to use the so-called Custom Modules functionality available in WordFrame. The Custom Modules allow the Admins to add ...
Can I manage the site's title, description, meta tags and other tools for Search Engine Optimization?
(answer): Yes, you can. WordFrame Community Platform offers a complete management of the Meta tags of each group /sub-community. You can select and change the entire list of meta tags yourself. You can enter new tags, change the existing ones and change the title of the site as often as you need. The same applies for the...
Can I have permission marketing enabled registration process and build lists of people that our sponsors can approach?
(answer): Yes, you can. WordFrame Community platform has this functionality implemented during the initial registration process for all users. There is a small checkmark on the very first screen during the registration process asking you whether you, as a future user of WordFrame, would like to receive marketing messages from the Site owners or their partners....
WordFrame Statistical and Reporting
Can I add Google Analytics scripts to WordFrame for better web statistical usage monitoring?
(answer): Yes, you can add Google Analytics account to your WordFrame Platform. You can do that in the Administration Area, marketing Tab – the Banners Section. Once opened you have to select the Add Banner command and you will see that the System will give you to add two choices – to add a banner or to add / upload a ....
Can I restrict the usage of a specific word or a phrase?
(answer): Yes, you can. WordFrame Community Platform has an extensive module for monitoring and control over the usage of specific words and phrases. This module is called Corporate Compliance Section. The Administrators can easily enter unlimited number of words and phrases which WordFrame will automatically block if any of the users tries to enter. Both in Comments and ....
Can I monitor the usage of a specific word or a phrase?
(answer): Yes, you can. WordFrame Community Platform has an extensive module for monitoring the usage of specific words and phrases. This module is called Corporate Compliance Section. The Administrators can easily enter unlimited number of words and phrases which WordFrame will automatically monitor. Once entered in the Corporate Compliance Section the specific words and phrases usage can be observed in the System Dashboard Section or the Dashboard Section in the Statistical ...
Can I monitor the user posting and commenting activities?
(answer): Yes, you can. The statistical tab allows the administrators to have a very close and precise look at what the users are posting. You can monitor the Statistics available in the dashboard section in regards to logins, posting and commentaries, while the Reports Section can produce a report in XMS file format allowing to see which user logged and did what ....
Can I monitor the posts and comments that were edited and possibly restore to the status before the edits?
(answer): Yes, you can. As an Administrator in WordFrame you have full control over the Edit logs and the post and comments restoring functionality available in WordFrame Community Platform. The Administration are allows you to check all the documents that were edit and restore any of the previous versions before the current post or ....
WordFrame Communication tools and newsletters
Can I send newsletters using WordFrame?
(answer): Yes, you can. There is an extensive and easy to use Newsletter Campaign management module allowing the administrators to send out newsletters and other messages to the WordFrame Community members and visitors. The Admins can create different Newsletters and send them to different user and visitor groups. The recipient groups can be custom built and can contain WordFrame registered ...
Can I have the users to subscribe for specific newsletters from the home page of the system?
(answer): Yes, you can. While creating a certain recipient group in the Newsletter Campaign section you can select whether this group will show in the Newsletters module on the home page. While you create the group you can also select whether other members can join the group and receive the specific newsletter or newsletters which this recipient ...
Can I monitor the users that have not received their newsletters, bounced back mails?
(answer): Yes, you can. The Newsletter Campaign section in WordFrame Community Platform has a separate tab called Failed E-mails which is displaying all the failed e-mails for each of your Newsletter Campaigns. The e-mail addresses that did not receive the specific message are separated by Newsletter Campaigns.
Can the users unsubscribe automatically if they do not want to receive the newsletters from us but still remain users in our system?
(answer): Yes, they can. Each e-mail message sent through the Newsletter Campaign module has and administrative footer that contains general information about the system and the campaign. An unsubscribe link is also automatically put in this footer. Users can easily unsubscribe from future mailings in this specific ...
Can I create newsletters using certain regular text or HTML based templates?
(answer): Yes, you can. The Newsletter Campaign module has an extensive online Rich HTML editor allowing you to create newsletters in HTML format as well as to add flash, Images, file attachments. WordFrame Community Platform also allows the use of regular or HTML based templates for easier newsletter creation and dispatch. The functionality is available in ...
Can I have RSS to Post Functionality? Convert RSS feeds to actual article posting?
(answer): Yes, you can. You can easily convert a RSS feed into an Article posting flow. WordFrame Community Platform has an important feature called Autopost. This feature would allow the users to create a article posting flow from an active RSS feed. All you have to do is know the actual valid RSS feed URL. This feature is managed by the Resource ....
The Welcome Letter the users are getting after registration does not have the text I want. Can I change the text of the Welcome Letter?
(answer): Yes, you can change the test of the welcome letter. WordFrame Community Platform actually offers complete management of all the admin letters that the system sends out for one or another reason – both user requested or automatic platform notifications. The text of all the letters sent out to WordFrame users can ...
