WordFrame Frequently Asked Questions for Users and Community Members
From WordFrameWiki
Understanding the Web 2.0 and Enterprise 2.0 Language
What is WordFrame Community Platform?
(answer): WordFrame is a new breed of business communication and community building tool that include blogs, wikis, social networking, the use of RSS feeds, group messaging and document management. WordFrame Community Platform provides a single, secure online based system that combines all of these technologies in to a web publishing and collaboration environment that is designed to help you build:
- better web communities
- find and connect with the right expertise inside your organization
- create and comment on blog posts to share and discuss ideas and information
- use wiki pages to collaborate on document creation
- upload and share conventional documents, presentations and spreadsheets
- share news, events, photos, podcasts, videos, links to useful resources or ask questions in a poll
- organize content and collaboration in public or private groups in the structure or hierarchy that works for you
- create a secure environment that could be used in different ways by different people internally and externally, so you can really connect your team with your customers, partners and advisors.
What is Social Media?
(answer): Social media is the new aggregative term that in general describes something unique in the modern time societies. Social Media explains and defines the interaction between each unit in a society and the other members of same community as well as with other communities. Social Media also defines the information streams ....
What is Social Networking?
(answer): A social network service focuses on the building and verifying of online social networks for communities of people who share interests and activities, or who are interested in exploring the interests and activities of others, and which necessitates the use of ...
What is a Web Publishing Platform?
(answer): A web publishing platform is the software application that would allow the digital publication of eBooks and electronic articles, and the development of digital libraries and catalogues. Electronic publishing has become common in scientific publishing where it has been argued that peer-reviewed paper scientific journals are in the process of being replaced by electronic ....
What is Online Collaboration?
(answer): Collaborative software is software designed to help people involved in a common task achieve their goals. Collaborative software is the basis for computer supported cooperative work. Such software systems as email, calendaring, text chat, wiki belong in this category...
What's all this social media buzz about anyway?
(answer): Social media or social networking (one example of social media) has a number of characteristics that make it fundamentally different from traditional media such as newspapers, television, books, and radio. Primarily, social media depends on interactions between people as the discussion and integration of ....
What is a Blog?
(answer): A blog (a portmanteau of web log) is a website where entries are commonly displayed in reverse chronological order. "Blog" can also be used as a verb, meaning to maintain or add content to a blog. Many blogs provide commentary or news on a particular subject; others function as more personal online diaries. A typical blog combines text, images ....
What is a WIKI
(answer): A wiki is software that allows users to create, edit, and link web pages easily. Wikis are often used to create collaborative websites and to power community websites. These wiki websites are often also referred to as wikis; for example, Wikipedia is one of the best known wikis. Wikis are being installed by businesses to ....
What is RSS?
(answer): RSS (Really Simple Syndication) is a family of Web feed formats used to publish frequently updated content such as blog entries, news headlines or podcasts. An RSS document, which is called a "feed," "web feed," or "channel," contains either a summary of content from an associated web site or the full text. RSS makes it possible for people to keep up with their favorite web sites in an automated manner ...
What is WordFrame Community and What can it be used for?
What can I use WordFrame Community Platform for?
(answer): WordFrame can be used as a blogging, communication and collaboration tool for any type of business structure, government or non-for profit organization or educational institution. The key nodes which WordFrame manages and facilitates are that the effective information sharing and collaboration is rapidly becoming a strategic platform advantage, but that advantage can be compromised if collaboration technologies are deployed in a piecemeal fashion. Some companies end up deploying ...
How can my Company use WordFrame Community Platform?
(answer): WordFrame Community provides an out-of-the-box solution that allows teams to create Web communities for information sharing and document collaboration, benefits that help increase individual and team productivity. WordFrame Community is based on Microsoft asp.net 2.0 Framework. It includes IT resources such as community workspaces, blogs, user profiles, e-mail, document management, wiki, audio and video publishing, all secure and easily ...
What are the business benefits of using WordFrame Community Platform?
(answer): WordFrame Community take collaboration to a new level, making it easy for users to work together on documents, tasks, contacts, events, and share information. In addition, community managers can coordinate community content and user activity easily. The WordFrame Community environment is designed for easy and flexible deployment and administration - you can create a new community in seconds and arrange your site in any hierarchy or group structure that makes sense to ...
How to get I a free trial WordFrame Community account?
(answer): Getting a trial account with WordFrame is quick and easy – please fill out this Contact and Trial Request form and we will contact you shortly regarding your request.
Getting Started
How do I Register an account at WordFrame?
(answer): You can register an account at WordFrame very easy. The registration process takes only a couple of steps and is very quick. Please click on the Sing up Link located on the top right corner. Once you click the link, the WordFrame registration wizard will ...
Creating a Post/Article and Content in WordFrame
How do I create a post in WordFrame?
(answer): Creating a post in WordFrame is easy. Just find and click on the “Create post” link in the WordFrame Main menu, located below the group Header. The create post screen will appear. Please fill in the required fields on the screen which are the title and the content ones . The advance Post creating options section ...
How do I comment articles, news, events?
(answer): You can comment an article (news, events) published in WordFrame Community Platform by selecting the article (news, event) you would like to comment and then open it by clicking on its title. You can type your comment in the already opened editor screen underneath the article (post). If there is no opened HTML or Text editor screen, please click on the “Add comment” link ...
How do I create a WIKI document
(answer): You can create a WIKI document in WordFrame Community Platform by navigating to your specific community’s WIKI module and then enter the folder you wish to store your WIKI document by clicking on its title. If there is no Folder in your wiki, you should create one before creating the first document in the Wiki area. You can find ...
Understanding and Using My WorkPlace and My Profile sections
How do I build my personal profile properly?
(answer): To build your personal profile under WordFrame Community, please click on “My Profile” link, located in the left top corner of the WordFrame page. Once you enter the personal profile area you will notice some sections where you can fill your personal and professional information. To edit them, please click on the “Edit” button of the section you want to manage. The button is ...
What is My Workspace?
(answer): My Workplace is designed in developed in WordFrame Community Platform to help the user to monitor specific valuable community, user, statistical and external-to-the-platform information important for the specific user. The My Workplace area consists of the following sections and modules: - From My Subscriptions – list of 5 most recent articles from the ...
How do I connect to other people and create personal social network?
(answer): There are several ways that allow you to connect with other people that are already users of WordFrame Community Platform. You can use the “New people” section located in “My Workplace” page. All your colleagues and people with similar profiles are listed in this section. You can connect to the people you like or chose by ...
How do I send messages to other WordFrame users?
(answer): You can send a private message to other WordFrame users by going to your my Workplace area. You have to find and click on the Inbox Link available in the left column under My Private Messages module. Once you open the Inbox section you have to locate the Compose link and ...
What is the URL of My Profile?
(answer): The URL of your Profile page is the specific URL that you see in the address bar of your Internet browser when you open your Personal Profile page. Your Profile will have an URL similar to this http://www.your-community-domain-name.com/blog/yourAlias/site/profile/ where ‘yourAlias’ will be your actual alias ...
What is the URL of my Blog?
(answer): The URL of your Blog is an URL that you see in the address bar of your Internet browser, when you open your Blog page. Your Blog will have an URL similar to this: http://www.your-community-domain-name.com/blog/yourAlias/site/posts/ where ‘yourAlias’ will be your actual alias name that you ...
What is the difference between Blog, Post and Article?
(answer) : Your WordFrame Blog is a set of pages, personal information, links and articles/blog posts with or without user comments, listed in reverse chronological order which the user published in any WordFrame installation or system. You can review the current user blog by going to ...
Who can comment my blog posts?
(answer): WordFrame Community Platform is usually set in such a way that everyone can comment your articles. This user right can be changed by the administrators of course. Only those who can view the “add comment” link below each post can ...
Who can see My Profile?
(answer): WordFrame Community allows you to manage the user access to your profile. If you want to do this, please go and open your profile page. Once you enter your profile you can see that each profile section has a special link called Permissions, right next to its section title. Please, click on the “Permission” ...
Can I read RSS with WordFrame?
(answer): Yes, you can. “My subscription” side module located in “My Workplace” page, displays all active and external RSS feeds that have been entered by the current user. You can read all feeds by clicking on their titles. This will open the WordFrame RSS reader page, on which page all feeds which a user is subscribed to will be listed. The Feeds ...
Can I change my personal photo?
(answer): Yes, you can. The WordFrame users can change their personal photo. The changes will affect in all communities and WordFrame domains that user is member of as well as all his previously posted articles and comments. On the left side of your profile page there is an avatar placeholder located in “About me” menu, please ...
Can I change my Password?
(answer): Yes, you can. To change your password, please navigate to “My Workplace”. Then click on the “Change Password” link, located in the Admin menu side module. This will open the “Change password” mode. Please, enter your current password in the field labeled “Current Password”, type your new password in the “New Password” field and confirm your New Password by typing it again in ...
Can I change the e-mail address I registered with to something else?
(answer): Yes, you can. To change your e-mail address, please navigate to “My Workplace”. Then click on the “Change Email” link, located in the Admin menu side module, which will open the “Change email” mode. Please, enter your current email and password in the appropriated fields. Then type your new email and retype it again in the last ...
Understanding the tools available for each WordFrame user
What is My Saved Posts?
(answer): My saved posts is a special user-specific directory or folder containing articles which the user selected to review, read or comment later or just to follow an interesting discussion that has been created with the article and the following user and author comments. This is a very useful tool giving the user a convenient option to find the articles that are of any interest for her/him in this specific ...
What is My Drafts?
(answer): My Drafts is a special user-specific directory or folder containing articles which the user has started to create but has not completed or published. When creating an article a user can decide to complete at a later time or publish it after additional reviews and edits. When an article is being created and the user selects the command “Save as a Draft” at the bottom of the page – this article (blog post) will be saved in ...
What is Autopost?
(answer): The Autopost is one of the most popular features in WordFrame Community Platform. The Autopost would allow any user to convert a data stream or a information stream from any RSS feed into a series of published articles in the WordFrame Platform. If you have a blog somewhere else and this blog has a RSS feed you can set an autopost with that RSS so anything that is published on your other blog to be published in the blog that you have at any ....
What is Documents or My documents links in My Resource Center module?
(answer): WordFrame Community Platform has an extensive document and file management module. The Document management module allows the WordFrame users to upload and store online any type of documents or files. The document management system is organized as a regular file management system. The files or documents are organized in folders. Each folder can contain unlimited number of documents, files or Subfolders...
What is Email Notifications?
(answer): The Email notification feature is an important and very popular tool allowing the WordFrame users to be notified by regular e-mail about different events in the platform. E-mail notifications functionality is user specific. Each user can set the system in such a way that WordFrame would dispatch an e-mail message each time a new article or a comment is published on the site. The same applies towards wiki documents creating or ...
Experiencing some difficulties? Here is how to solve those...
I can not login to WordFrame. What do I do?
(answer): There could be many reasons which might prevent the users from logging in. Each user has to check whether the connection to the Internet is intact and to make sure they have the proper system URL and login credentials – user name and password. If the password can not be authenticated each WordFrame user account holder can request a change of the password following a specific ...
I forgot my Password. What do I do now?
(answer): WordFrame Community Platform has an easy and quick password retrieval process in case any of the users has lost or forgot his/her password. The users can go to the Login screen and select the Forgot Password Link jus under the user name and password fields (login button is located in the upper right screen corner). Once selected the forget Password procedure will ...
I forgot the e-mail address I use to login. How can I get this info?
(answer): In case any WordFrame user forgets his/her e-mail address, this user has to contact the System administrator of the WordFrame powered site he tries to login to. The user can also contact the WordFrame Support team directly via e-mail: support@wordframe.com and describe in details what site he tries to login to and send as much information as possible regarding this issue. Please do not send your password to any ...
The program seem to mulfunction or act strangely. How can I tell your tech guys about it?
(answer): We at WordFrame appreciate all the help and customer/user feedback we can get. Please make sure that you have the problem or the issue described with as much details as possible. Screenshots and screen capturing videos are always great help and instruments for WordFrame Support and Development teams to identify and resolve a problem.
Anybody can use the simplest and the fastest two ways of getting in touch with the WordFrame First Line Support Teams located in US and Europe:
e-Mail: support@WordFrame.com
Web: http://wordframe.com/about/contact_us/
Editing and Archiving
I need to edit one of my Blog Posts/ Articles. How do I do that?
(answer): Each WordFrame user can edit any of the articles that were created by him/her. The article editing process can be done in two ways: 1st Method: All articles in any WordFrame powered system are located in a group. You can view the articles using the All Posts list, you can locate an article by date in the Articles Archives or...
I need to see some of the older artiles i wrote in my blog. How do I do that?
(answer): The articles created by each WordFrame user are kept in this specific user’s blog. Each WordFrame user has a blog and all articles written by that user can be found there nicely listed in reverse chronological order. You can access your blog by clicking on the My Blog link available in the upper left-hand side corner of the system. Once a user is logged in the link is always ...
I need to find a specific article in the WordFrame system I am using. How do I do that?
(answer): Any WordFrame user can use the Search function we have implemented into the Platform. The Search module is located usually in the right-hand side small column but it also can be in the left small column. Please enter the search parameters and click on the small magnifying glass icon to execute the search. You can search for text in the articles / posts or ...
I need to find a specific user or author in the WordFrame system I am using. How do I do that?
(answer): Searching for a specific WordFrame user or author is easy and quick. Any WordFrame user can use the Search function we have implemented into the Platform. The Search module is located usually in the right-hand side small column but it also can be in the left small column. Please enter the name of the person or author, then select the option for searching for people underneath the search parameters’ field and ...
What does the rating of an article mean?
(answer): The rating an article published in any WordFrame powered online system represents the sum of all the positive and negative votes for this specific blog post. This is quite useful and popular Social networking and statistical feature we have. Each registered user in WordFrame has the option for voting for each of the articles available in the system. The votes can be positive or negative and this will reflect on the total overall article and author rating. Each WordFrame user ...
